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CHICAGO, May 11, 2010 - United Airlines today announced the company was first in on-time performance as measured by the U.S. Department of Transportation (DOT) in the first quarter of 2010, when compared to America’s five largest global carriers*. The first quarter results were published today in the DOT’s Air Travel Consumer Report.
United’s overall performance surpassed American, Continental, Delta and US Airways, with 82.5 percent of United’s domestic flights arriving at their destinations within 14 minutes of the scheduled arrival time, a 2.1 point improvement overall versus first quarter 2009.
“These results, coming after our strong performance in 2009, demonstrate United’s commitment to getting our customers where they need to be safely and on time,” said John Tague, president of United Airlines. “This performance reflects our continued focus on providing our customers the quality and reliability they expect.”
March Hub Performance
Separately, United registered strong hub performance in the month of March for flights arriving on time as measured by the DOT. In fact, at each of the airline’s five domestic hubs, United flights arrived within 14 minutes of scheduled arrival times more often than the airline with the next highest number of daily departures.†
| Hub Airport |
Arrivals within 14 minutes of schedule - average of all reporting airlines |
United arrivals within 14 minutes of schedule |
| Denver
|
83.6 % |
87.3 % |
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| Los Angeles
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85.3 % |
88.5 % |
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| Chicago
|
79.5 % |
83.9 % |
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| San Francisco
|
77.2 % |
84.2 % |
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| Washington
|
78.1 % |
80.5 % |
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United’s March performance is consistent with strong overall performance in January and February, according to data published in the DOT’s March and April Air Travel Consumer Reports.
Additionally, United continued its strong reliability performance through April. Based on preliminary industry data, 88.5 percent of United’s domestic flights arrived on time as measured by DOT.
In late 2008, United launched a back-to-basics effort – Focus on 5 – designed to shape the company’s activities around safety, reliability, customer service and financial performance. United ranked No. 1 in on-time performance for domestic scheduled flights for 2009 among America's five largest global carriers, as measured by the Department of Transportation and published in the Air Travel Consumer Report for 2009.
About United
United Airlines, a wholly-owned subsidiary of UAL Corporation (Nasdaq: UAUA), operates approximately 3,300** flights a day on United and United Express to more than 230 U.S. domestic and international destinations from its hubs in Los Angeles, San Francisco, Denver, Chicago and Washington, D.C. With key global air rights in the Asia-Pacific region, Europe and Latin America, United is one of the largest international carriers based in the United States. United also is a founding member of Star Alliance, which provides connections for our customers to 1,077 destinations in 175 countries worldwide. United's 46,000 employees reside in every U.S. state and in many countries around the world. United ranked No. 1 in on-time performance for domestic scheduled flights for 2009 among America's five largest global carriers, as measured by the Department of Transportation and published in the Air Travel Consumer Report for 2009. News releases and other information about United can be found at the company's Web site at united.com, and follow United on Twitter @UnitedAirlines.
** Based on United's forward-looking flight schedule for January 2010 to December 2010
*According to arrival data published today in the U.S. Department of Transportation Air Travel Consumer Report, United ranked highest in on-time performance for domestic scheduled flights as measured by the U.S. Department of Transportation (i.e., flights arriving within 14 minutes of scheduled arrival time) between January 1 and March 31, 2010, when compared to the largest U.S. global carriers based on available seat miles, enplaned passengers or passenger revenue, which includes American, Continental, Delta and US Airways.
† Excludes airlines operating as United Express.
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