Customers with special needs
United has developed seats with movable armrests, onboard wheelchairs, and more.
Permitted but must be stowed safely on board.
Make TTY flight reservations by calling 800-323-0170.
You must use equipment provided by United and prior arrangements must be made.
Onboard use of medical devices must be approved by United in advance.
In-airport and in-flight travel assistance is available for passengers with limited mobility.
A seating policy is in place to preserve the comfort and well-being of all United customers.
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Learn about the requirements for traveling with a portable oxygen concentrator (POC).
Follow these important guidelines if you are traveling during the final months of your pregnancy.
If you need assistance, our employees will explain emergency procedures and aircraft surroundings.
Connection assistance is available.
Service animals may accompany their owners at no additional cost.
Every United® station has wheelchairs available, and we've developed systems for making sure you can use your own.
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